Services / Contact center and AI agents
AI voice agents and contact center modernization
Short answer
An AI voice agent answers routine calls and chats from information your team approves, books and routes requests, and hands anything else to a person with a summary. Modernizing a contact center means connecting phone, chat, CRM and knowledge so callers get answers faster and agents spend their time on the calls that need them.
What an AI voice agent should do
- Answer every call at once, say it is an AI, and answer only from approved information.
- Book appointments, take messages and arrange callbacks, recorded in your CRM.
- Recognize emergencies and urgent cases and route them by your rules.
- Hand off to a person, with a summary, whenever it is not sure.
- Never guess at prices, policies or decisions it was not given.
What we do
- Assess call reasons, volumes and handling today, and which calls an AI agent should take.
- Design the conversation flows, hand-offs, escalation rules and the knowledge the agent answers from.
- Connect phone, chat, CRM, calendar and ticketing so every conversation is recorded and actionable.
- Test with simulated callers, including hard and hostile ones, before going live, and keep a person in charge of what it learns.
Ready-made for small businesses
For small businesses that want an AI receptionist without a project, Meghoo Assistant answers calls, chats and web calls with a person in charge, starting at a monthly plan.
Questions people ask
What is an AI voice agent?
Software that answers phone calls in natural speech, understands what the caller needs, and answers, books, routes or takes a message, from information your organization approved.
Will an AI voice agent replace our call center staff?
It takes the repeated, routine calls so people can focus on the ones that need judgment. A person stays in charge of decisions, exceptions and what the agent learns.
How do you keep an AI agent from making things up?
It answers only from approved information, says when it does not know, hands off to a person, and is tested with simulated callers before it goes live.
Can it connect to our CRM and phone system?
Yes. Conversations, summaries, callbacks and bookings are recorded in your CRM, and calls can be transferred to people by your rules.
Where do we start?
With a free first pass: describe your call volumes and the most common reasons people call, and you will get a written recommendation within two business days.
Get a free first pass
Describe the situation in a few guided questions. You'll get a written first pass within two business days, or an honest no. Prefer to talk? Book a 20-minute call from the home page.
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